Service Management APP

Our vision is for every business to have the right ERP tools to generate business analytics that facilitates growth and build brilliant reputation

SERVICE MANAGEMENT

Service management has become a vital aspect of various economies in the world, as their inclination towards service industries has increased (Bretthauer, 2004). It has become vital to reap all potential growth points in effective service management today.

The primary objective of a service management organization is to maximise customer satisfaction in addition to improving resource utilisation and increasing profitability. Employment of disparate software systems can prove to be a limitation with regards to successfully meeting rising customer expectations. Effective implementation of an ERP system can ensure that these limitations among many others become obsolete. Moreover, such an integrated software can effectively address any service organization’s custom business needs. More importantly, service business operations can be streamlined through the provision of a tailored ERP solution.

Efficient project management tools and strategies can be uncovered leading to improved coordination and execution. Automation of field service tasks, timesheet features, planning and appointments can help service management businesses gain a competitive advantage in the industry (Genoulaz, 2006).

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PROJECT MANAGEMENT

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Customizable Workflows
Pivot Analysis and Graphs
Drag and Drop Tasks
Service Tickets
Multiple Projects
Automate Emails and Reminders
Multi-level Subtasks
Communicate with Emails on One Platform
Project Milestone and Deadlines
Activity Log
Gantt Chart
Real-time Communication
Track Time
Custom Alerts

HELPDESK

Manage Multiple Teams
Multi-channel Ticket Issuing
Assign Tickets
Customer Rating
Multi-level Tickets Priority
Close Ticket
Link with Timesheet
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FIELD SERVICE

Multi-projects
Link with Sales Order
Map Integration
Track Time
Customer Validation
Calendar View for Resource Management
Integrate with Inventory

TIMESHEET

Timer
Link with Sales Order
Offline Time Tracking Mode
Timesheet Approval
Automate Reminders
Integrate with Invoicing and Accounting
Productivity Overview
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ADDITIONAL VALUE-ADDED APP FOR HIGHER OPERATIONAL EFFICIENCY

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Social & Email Marketing Automation

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Events Management

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Finance Management

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