System Engineer

Delhi, India

We are looking for System Engineer to join our team! As a System Engineer, it is all about building, managing, and analyzing a composite system. It follows the principles to organize the whole system by keeping an eye on each phase throughout the lifecycle of any system. It can be in any domain like technology, chemical, mechanical, etc. 

As a System Engineer, your main responsibilities are; but not limited to:

  • Install, configure, maintain, and administer enclave-level networks, network devices, client machines and servers. 

  • Perform flaw remediation. 

  • Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seek resolution. Escalates unresolved incidents. Facilitates recovery following resolution of incidents. Documents and closes incidents following agreed procedures. 

  • Prepares documents and implements changes based on change requests. Applies change control procedures.

  •  Identifies and investigates problems with systems, processes, and services. Helps implement agreed remedies and preventative measures.

  •  Build and maintain client relationships by providing smart technical solutions.

  • Staying up to date on the latest process and IT advancements to automate and modernize systems.

  •  Monitor ticket queues and provide IT support remotely to customers in multiple locations by diagnosing and quickly resolving system and application issues. 

  • Provide a professional helpdesk service, ensuring service level agreements are met. Proactively ensure the highest levels of systems and infrastructure availability. 

  • Liaise with vendors and other IT personnel for problem resolution Maintain security, backup, and redundancy strategies.

  • Prepare and present compliance reports with analysis of measurements, statistics, and other data. 

  • Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. 

Qualifications / Requirements:

  • Bachelor’s degree in computer science (or related area) preferred.

  • Microsoft Certification (MCSE) or equivalent certification in relevant programs desired. Managing deployments/rollouts.

  • A solid understanding of LAN/WAN networking

  •  Cisco Certified Network Associate or Professional -CCNA/ CCNP MCITP Server 

  • Group Policy design and configuration

  •  Microsoft IIS administration and configuration 

  • Active Directory/LDAP user and group administration

  •  Ability to troubleshoot network issues including back bone infrastructure issues

  •  Good written and verbal communication.

  •  Flexible and able to adapt to a rapidly changing environment 

  • Must be organized and have the ability to manage projects of varying length Positive, self-motivated individual who can complete tasks independently